Fabrique des Lumières customer service is available Monday to Friday from 9:00 am to 5:00 pm via the contact form on our contact page. Telephone customer service is not available.

Link to the contact page

Do you have questions about your tickets? Contact ticket support:

◗ For the Dutch Masters and Monet show, you can do so via this link .

◗ For the Prehistoric Planet: Dinosaurs show, you can do so via this link or via the Fever app.

Did you purchase tickets via an external ticket partner (for example GetYourGuide, NS, or Combitiq)? Then please contact the provider's customer service via their website.