Visitor with accessibility needs
Booking your visit
- Online booking is strongly recommended. We cannot guarantee entry to Fabrique des Lumières if all our time slots are full.
- Visitors who are unable to move around the museum on their own may be accompanied free of charge by a person of their choice.
- To receive a free companion ticket, please provide us with the name of your companion and the date of your visit at least two business days in advance by emailing helpdesk@fabrique-lumieres.com.
- The museum's crowds are difficult to predict and depend on the day, week, and time. We recommend planning your visit in the morning or in the evening (often those time slots are the quietest, although there are no guarantees) and to avoid visiting at weekends or on public holidays.
Book online
How to get to Fabrique des Lumières
By car
- From the A10 ring road: take the S103/S104 (Haarlem) exit, then follow signs to the city centre via the Haarlemmerweg.
- From Schiphol: take the A4 to Amsterdam (A10 ring road), then take the S103 exit and follow signs to the city centre via the Haarlemmerweg.
Parking
- If you have a disabled parking permit, there are several accessible parking spaces located near Fabrique des Lumières. With a parking card for people with disabilities, you can park at one of those spaces for a maximum of 3 hours. These spaces cannot be reserved. Before parking you have to report to the gatekeeper overseeing the premises at Westergasbrug 193. They will assign you a parking spot. The parking spot is approximately 200 metres from the entrance to Fabrique des Lumières (you can also be dropped off at the entrance before parking).
- If you don’t have a disabled parking permit and you have difficulty walking, you can be dropped off at Westergasbrug 193. From there, it's approximately 200 metres to the entrance. Parking is available at Q-Park Westergasfabriek, which is located 600 metres from Fabrique des Lumières. You can reserve a spot at a discounted rate using the link below. This link is only for reserving a parking spot; it does not include your admission ticket to Fabrique des Lumières. From this parking lot, it takes about 10 minutes to walk to Fabrique des Lumières.
By public transport
From the Amsterdam Central railway station
- Bus 21 (direction Geuzenveld), alight at Van Hallstraat. From this stop it's a 5-minute walk to Fabrique des Lumières.
From Amsterdam city centre and Museumplein
- Tram 3 from Amsterdam city centre and museum square, alight at Frederik Hendrikplantsoen. From this stop it's a 18-minute walk to Fabrique des Lumières.
- Tram 5 from museum square, alight at Van Limburg Stirumstraat or Van Hallstraat. From this stop it's a 5-minute walk to Fabrique des Lumières.
For everyone's convenience, stop names are clearly announced on all buses, trams, and subway trains. The subway stops at every station.
Check the accessibility of the GVB network (Amsterdam public transport)
Our facilities by accessibility type
Mobility accessibility
Fabrique des Lumières is committed to making its immersive art experiences accessible to visitors with reduced mobility, ensuring a comfortable experience from start to finish.
- Assistance dogs are permitted and must be clearly identifiable.
- Fabrique des Lumières is partially wheelchair accessible. Most of the spaces are located on the ground floor. Only the raised platform in the main hall and the restrooms on the upper floor are not wheelchair accessible.
- Accessible restrooms are available on the ground floor. Please note that we do not have a changing room equipped for people who need to be changed while lying down.
- Wheelchairs, walking frames, and mobility scooters weighing up to 500 kg and no wider than 80 cm are permitted in our immersive centre. 8 foldable seats and 2 wheelchairs are available at the reception desk, subject to availability (they cannot be reserved). Benches are available for visitors inside the projection hall.
- The exhibition halls are connected by large doors that must be opened manually. This may pose a challenge for visitors in wheelchairs who are visiting the exhibition on their own. Our team will be happy to assist you, but we recommend, if possible, that you come with a companion - free of charge - to make your visit easier.
- A staff member is available at the entrance to assist with the self-service kiosks and explain how to use them. We also have a lower accessible self-service kiosk.
Hearing accessibility
- For narrated immersive experiences, Dutch and English surtitles are projected high on the walls.
- Assistance dogs are welcome and must be clearly identifiable.
Visual accessibility
- Assistance dogs are welcome and should be clearly identifiable.
Cognitive and hidden disabilities
Fabrique des Lumières is committed to creating an inclusive and accessible experience for everyone.
- Assistance dogs are welcome at Fabrique des Lumières and must be clearly identifiable.
- Noise cancelling earmuffs for children and adults are available at the entrance.
- The reception staff can help you if you have a question or if you're lost.
Our teams are made aware of the Sunflower lanyard, which is designed for people living with invisible disabilities, such as autism, Alzheimer’s disease, dementia or post-traumatic stress disorder (PTSD).
Get a Sunflower lanyard by visiting the Hidden Disabilities website
- Fabrique des Lumières aims to make its immersive experiences accessible to as many visitors as possible. However, the exhibitions feature moving visuals, intermittent flashing lights and immersive sound effects, which may not be suitable for everyone. Visitors with epilepsy, migraines, vertigo or sensitivity to light and sound are advised to take these elements into consideration when planning their visit.
Plan your visit with the Fabrique des Lumières map.
