Contact

Our virtual assistant is available 24/7 to help you with your visit. Simply click the blue chat button in the bottom-right corner of your screen. If you need additional assistance, our customer support team is available Monday to Friday, from 9:00 am to 5:00 pm.

Questions about tickets? Please contact ticket support: click here or visit your Fever app. 
Please note: if you bought your tickets through an external ticket partner (like GetYourGuide or Combitiq), please reach out to their customer service through their website.

Easily book your group visit (from 12 people or more) or school visit directly on our website. If you have any questions or need help reserving your visit, you can contact our team. 

Interested in hosting an event at Fabrique des Lumières?
For more information, please visit the dedicated section or contact us.